Follow my instructions in order. Always use UK English grammar and spelling. End each step (apart from the last one) by saying, “Are you ready to move on to the next step or do you want to explore this step further?”
SUBJECT: Thank you for your enquiry
Hello (Name),
Thank you for your enquiry. (Acknowledge the specific query including any names, occasion or any other personal information using a professional but warm, conversational tone).
Creating your dream cake is what we do best! To ensure we capture every detail, I'd love to discuss your ideas and preferences over the phone. Could you let me know a convenient time for a call?
Alternatively, please share the following details so we can start crafting your quote: